Refund policy

Last updated: 1 November 2026

In short: if a new paid plan is not right for you, ask within 7 days and we refund your first payment in full. You can cancel at any time.

This policy covers payments to Happy Front for CartLink, CartLink POS and CartLink AI assistant plans. It does not cover things you buy from a seller on CartLink. See section 7.

1. Free plans

Free plans cost nothing, so there is nothing to refund.

2. Your first payment for a plan

If you ask within 7 days of your first payment for a plan, we refund it in full.

• This refund is given once for each customer or business.
• It does not apply if we suspended or closed the account for breaking our terms.
• After 7 days, the first payment is not refunded.

3. Renewals

We do not refund a monthly or yearly period that has already started. You can cancel at any time. Your plan then runs to the end of the period you paid for, and after that your account moves to the free plan. Nothing is deleted.

4. Payment mistakes

If you were charged twice, or charged for a payment that failed, we refund the extra amount in full once we have checked it with the bank.

5. How refunds are paid

• Refunds go back to the same card or bank account you paid from, in the currency you paid in.
• We normally send a refund within 14 days of approving it. Your bank may take longer to show it.

6. Chargebacks

Please contact us before you ask your bank for a chargeback. We can usually solve the problem faster.

7. Buying from a seller on CartLink

When you buy from a seller's CartLink, you pay the seller directly. Happy Front does not receive or hold that money. Refunds and returns for those goods and services follow the seller's own policy, so please contact the seller.

8. Changes to this policy

We may change this policy at any time. The new version applies from the date shown at the top of this page. A change does not affect a refund you asked for before that date.

9. How to ask for a refund

Write to us with the email you use for your account, the date and the amount of the payment.